Privacy Policy

Last updated: 17/11/25

Your privacy is important to us. This Privacy Policy explains how OSMOS collects, uses, and protects your personal information.

1. Information We Collect

We may collect the following information when you browse the website, make a booking, or contact us:

Personal Information:

  • Name

  • Email address

  • Phone number

  • Booking details

  • Payment information (processed securely by third-party providers)

Automatically Collected Data:

  • IP address

  • Device type

  • Browsing behaviour on our website (analytics)

2. How We Use Your Information

We use your information to:

  • Process bookings and payments

  • Send booking confirmations and reminders

  • Provide customer support

  • Improve your experience and our website functionality

  • Send updates or promotions (only if you opt in)

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your data only with:

  • Secure payment processors (e.g., Stripe)

  • Booking or scheduling platforms used to manage appointments

  • Service providers helping operate our website

  • Legal authorities if required by law

All third parties are required to protect your information and use it only for the intended purpose.

4. Data Storage & Security

We take reasonable steps to protect your information from unauthorised access, misuse, or loss.
However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking

Our website may use cookies to improve your browsing experience, such as:

  • Remembering preferences

  • Understanding site performance

  • Tracking analytics

You can disable cookies in your browser settings if you prefer.

6. Marketing & Communication

If you opt in, we may send updates, promotions, or wellness-related content.
You can unsubscribe at any time by clicking the link in our emails.

7. Accessing or Updating Your Information

You may request access to, correction of, or deletion of your personal information by contacting us at:

info@osmos.au

8. Children’s Privacy

Our services are not directed toward children under 16, and we do not knowingly collect their information.

9. Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for their content or privacy practices.

10. Updates to This Policy

OSMOS may update this Privacy Policy occasionally. The latest version will always be posted on our website.